Plantronics has announced the availability of a new contact centre headset designed to enhance productivity while increasing job satisfaction and agent retention. The EncorePro wideband headset, available in both monaural and binaural versions, combines featherweight comfort with a sleek design normally associated with consumer headsets.
“Leveraging our experience as a leader in both professional and consumer products we developed EncorePro to address critical pain points for contact centre management, including productivity and agent retention,” said Nick Eisner, director of Contact Centre Product Management at Plantronics. “The improvement in transmit sound can decrease average call length, while the sleek lightweight design can impact agent satisfaction, a key factor in reducing agent turnover.”
A recent informal Plantronics survey of agents who trialed the EncorePro headset revealed that 60% thought the fit and comfort was improved, 65% felt the transmit sound was better and over 70% believed the EncorePro is more stylish than their existing headsets.
The EncorePro headset features a noise-cancelling microphone and unique sliding boom for precise microphone positioning. The result is a superior sounding headset that improves intelligibility for clear conversations and minimal misunderstanding between agents and customers.