Established by Plantronics to help contact centres enhance their existing offer and raise their profile in the current climate, Mycontactcentre.com will provide visitors with access to a combination of thought provoking articles, interactive polls, a contact centre efficiency calculator, technical whitepapers, opinion pieces and the latest call centre news. In addition, it will feature interviews with leading contact centre authorities such as Philip Cohen, president of the Swedish call centre association and Ann-Marie Stagg, head of direct sales at Co-operative Financial Services.
Philip Vanhoute, managing director of EMEA, Plantronics said, “Contact centres are vital customer interaction points for any organisation and no business can afford to undervalue conversations with customers. However, in these uncertain times contact centres must now more than ever raise their public image and showcase how essential and effective they are in customer retention. Mycontacentre.com will help our clients do this and to realise a more profitable relationship with customers with the best up-to-the minute advice and support on the issues affecting their industry.”
For more information about the website register now at www.mycontactcentre.com where you will be able to access the full range of information within the site, and learn to transform your call centre into a world class service organisation.