Plantronics has announced, at Avaya ENGAGE this week, two new families of headset solutions engineered to meet the evolving needs of customer service centres.
The new EncorePro 500/700 Digital Series and EncorePro 500/700 USB Series are designed for intensive phone users. They come with the addition of advanced features for better insights and management.
“Customer expectations are higher than ever, making it all the more critical for contact centres to equip their teams to provide the best experiences possible. At the same time, managers are facing a constant battle to improve efficiency in an environment of high representative turn-over and non-traditional customer service centres,” said Richard Kenny, Head of Global Contact Centre Marketing at Plantronics. “Our new EncorePro Series headsets deliver value on both fronts, building on the heritage of one of the world’s most successful professional-grade headsets, the SupraPlus, and our deep understanding of today’s customer service business needs. When paired with the optional Plantronics Manager Pro, we can help create and measure smiles on both ends of the phone.”
Key features include:
•Ultra-light, Comfortable Fit: Ergonomically designed for long-term use with foam and leatherette ear cushions available
•Noise-Cancelling Mic: Reduces background noise and conversations heard by caller, ensuring clearer conversations and helping to comply with confidentiality regulatory requirements such as HIPAA and PCI
•Advanced Audio Processing: Superior noise and echo cancellation for richer, clearer conversations
•Superb Audio: Wideband audio, which improves user experience and reduces fatigue, with SoundGuard® technology for user hearing protection
•Call Control: Easy, at-your-fingertips access to call functions including answer/end, volume up/down and mute
•Robust and Reliable Construction: Proprietary material and construction backed by extensive internal testing for unparalleled long-term return on investment
•Inventory Management: Reports digital serial number to Plantronics Hub and Plantronics Manager Pro, an additional service, to streamline inventory management
•Extraordinary Service: Industry-leading global service and support
The Plantronics EncorePro 500/700 Digital Series will be available in June from authorized Plantronics resellers starting at a MSRP of €137 / £105, with the accompanying DA90 USB audio processor starting at a MSRP of €94.99 / £74.99. The Plantronics EncorePro 500/700 USB Series will be available in July from authorized Plantronics resellers starting at a MSRP of €149 / £119.
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