“As Unified Communications becomes more prevalent in the enterprise, professionals are increasingly using a mix of communication tools, including desk phones, softphones and mobile phones, on an everyday basis,” said Melanie Turek, industry principal, Unified Communications at Frost & Sullivan. “Intelligent headsets that can unify devices and applications to help eliminate costs and improve workforce collaboration are truly essential for successful UC deployments.”
Revenues for the worldwide unified communications application and service markets grew by 294 percent in 2008, according to Frost & Sullivan. The analyst firm forecasts a CAGR of 72 percent for the market (2008-2014).
The Plantronics Savi Series features two wireless headset systems: Savi Office and Savi Go. Savi Office is designed for office workers and provides a single wireless headset for mixing desk phone calls with PC audio and softphone calls. Savi Go gives mobile professionals a simple-to-use wireless headset to connect to PC and mobile phone communications. Both products have variants that support UC offerings from leading providers, including Avaya, Cisco, IBM, and Microsoft, and other popular services, such as Google Talk and Skype.
“Plantronics is participating in numerous Unified Communications pilot projects, helping IT departments increase adoption by understanding end-user needs and preferences,” said Chuck Yort, vice president and general manager, B2B Solutions at Plantronics. “Experience is teaching us that the last leg of UC — how well end users interface with devices — is just as critical as the infrastructure. Our new Savi products are reliable, minimize risk and spur adoption for IT decision makers, and deliver great audio, comfort and ease of use for end users.”
As the PC emerges as an audio platform for business, professionals require a way to seamlessly transition between the various audio-intensive functions performed during the workday. With the Savi Office headset system, professionals can use a single wireless headset for PC audio, including web conferencing, multimedia streaming and music listening, and switch to/from both desk phone and softphone calls at the touch of a button.