Experience Manager provides Voice Performance Management capabilities that resolve the specific complexities of managing the quality of voice and video over IP networks. Psytechnics has developed a product with new features that will monitor, alert, troubleshoot and report on voice quality issues across multi-vendor VoIP networks. [Note to editor: Friends Provident case study available upon request.]
Experience Manager encompasses a real-time view of voice quality issues, based on true user experience and actual call quality statistics. It tackles the complexity of voice by dealing with issues such as echo, delay, noise and incorrect speech levels that commonly plague VoIP deployments. It delivers targeted analytics and diagnostics to get to the root cause of the problem.
Psytechnics CEO, Anthony Finbow, comments: “As VoIP becomes integral to business communications, increasingly replacing existing fixed-line telephones, it is really important that companies can deliver the best possible caller satisfaction. Until now, there have been no real tools or systems for finding and fixing problems on a VoIP system. Voice Performance Management is an approach that is changing that, with more and more companies beginning to feel confident enough to migrate all employees to VoIP.”