The new Homebase DIY superstore in Aylesford, Kent is the latest store in the group to install Quail Digital wireless headsets to improve customer service.
The combination of staff wearing wireless headsets linked with keypads located at help points and cash desks in store provide a flexible and efficient platform to maximize efficiency and customer service.
The system enables supervisors and staff with specialist knowledge to keep in constant contact working in every area and department of the shop floor, mezzanine sales areas and garden centre whilst also receiving assistance messages from key pads and help points.
Every department now uses wireless headsets which have replaced the more cumbersome and limiting radios that had previously been utilised. The lightweight headsets operate hands free, need no belt pack or cables and are comfortable to wear throughout a working day.
The ease of communication means that staff are able to respond instantly to a range of requests from the cash desk, office and sales areas through to queries about individual articles and stock levels and general customer requests for information or assistance.
Customer Service Development Manager, Jon Hamilton said, “Colleagues find the system easy to use and very convenient; it saves a lot of time locating the right team member with the right knowledge, and helps give better service.”
Tom Downes, Quail Digital CEO comments on the use of the equipment in the new store, “Wireless headsets create efficiency. Our customers are focused on the customer experience and good communication is part of that strategy. Homebase uses Quail Digital very effectively, giving staff the flexibility to work as an outstanding team in store.”