Red Box has revealed a partnership with Global Relay which will enable customers to use Global Relay’s search, surveillance, and analytics tools to unlock the further value of voice, as well as meet compliance obligations.
Global Relay will support the adherence to record-keeping requirements mandated by MiFID II and other global regulations.
Customers will benefit from integration with Red Box utilising their broker and email bridge functions to securely push both voice and transcriptions of conversations into Global Relay Archive, where they can be preserved and analysed alongside other ecomms and trade data – including email, social media, IM, and text.
Pete Ellis, Red Box Chief Product Officer, commented: “We are delighted to be able to announce this partnership with Global Relay. It reflects our ongoing commitment to an open API strategy and partnering with best of breed organisations to create an environment which allows our customers to fully embrace a ‘voice first’ strategy and comply with regulations. Global Relay has a big presence in the Financial Services space and as such understands the rigorous pressures regulation imposes on organisations in terms of data governance.”
CEO Warren Roy of Global Relay said: “We’re really excited to be partnering with Red Box to expand our information archiving offerings. As a company that manages petabytes of data for the world’s largest and most powerful organisations, we have a platform that has demonstrated scalability, performance and security. We look forward to enabling our mutual customers to derive new insights and value from their voice data.”
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