Rob Coyne, Chief Commercial Officer, Redstone Converged Solutions, said, "On joining this business last October, one of our key priorities was to achieve Platinum status with Avaya. I am delighted that our focus and activity over the past year has resulted in us achieving Platinum certification. This is testimony to the hard work and quality of the team we have at Redstone."
Redstone is one of 16 Avaya business partners in Europe, Middle East and Africa who have achieved Platinum certification status through Avaya's enhanced BusinessPartner programme, which was announced in October, 2003.
The program allows Avaya business partners to tailor their participation and gain 'points' across five specific business areas: business engagement, marketing support, customer service, professional certification, and product authorisation. A balance of excellence across different areas of expertise allows business partners to accumulate more points. This enables them to obtain higher certification, which brings benefits such as increased funding from Avaya for marketing programmes through Avaya Marketing Funds (AMF).
To ensure a breadth and balance of skills development to better support customers, no more than 35 percent of certification allocation may come from one area, thereby placing more emphasis on the overall level of business operation, customer support and skills training and not just hitting revenue targets.