Remote Working Tips – infinity Group

Technology doesn’t come easily to every business and now is the time those customers need the Channel the most. In this piece we take a look at prominent MSP provider infinity Group and the advice they are handing out to customers to ensure they are able to work remotely and keep their businesses running effectively. The full post can be found here.

Ensure staff are equipped with the correct equipment.

Bring Your Own Device may be a model you promote however, adopting it in light of business continuity to solve an immediate problem without careful planning will likely create more problems than it solves.
Microsoft 365 offers device management and information rights management solutions that can help secure both devices and data regardless of the model you choose to adopt.

Make sure you have a robust communication channel setup

If you are required to close the company in the event of an internal Coronavirus outbreak and all work remotely, make sure you ensure you have a process in place where phones can be quickly and easily diverted to various staff members.

Microsoft Teams provides a great platform for this. Microsoft Teams calls are easy to setup and you can easily dial an external number and facilitate conference calls with the additional license. A Microsoft Teams conference call can accommodate up to 300 participants enabling you to run full company meetings fast. The messaging feature also lets you chat to specific Teams of people at once in real time.

In light of the COVID-19 outbreak, Microsoft are currently offering their full Microsoft Teams license for free.

Ensure all staff have access to the right tools.

If you have a large business, keeping track of the remote working capabilities of all employees can be hard to manage.

As part of our business continuity planning we regularly review our company wide remote working setup by circulating a survey built in Microsoft Forms.

Here are some suggested questions you could use to survey your employees readiness and manage this part of your business continuity going forward.
1. Do you own a work laptop?
2. Have you used your laptop for working from home before?
3. Do you have broadband or fibre connectivity at home?
4. Should you be required to work from home, do you have a suitable place to sit and work?
5. Do you have Microsoft Teams installed on your machine?
6. Do you have a headset that could be used for voice calling? (Or a quiet place in your home to make calls via Teams)
7. Are you prepared to use your landline or personal mobile phone to receive inbound and make outbound work calls at home? (using 141 on a landline will prevent someone seeing your number)
8. Which office do you typically work from?
9. Do you have a good mobile phone signal where you live?

Educate employees with tips to stay productive

Remote working for people that are used to working from an office environment can prove a hinderance to productivity. To ensure your remote workers are managed correctly, please ensure you set the boundaries and reinforce that they should take lunchbreaks and work normal office hours they should also be suitably dressed for conference calls.

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David Dungay

Editor - Comms Business Magazine