Call tracking technology provider ResponseTap has appointed Paul Wood (pictured) as its vice president of sales. This comes at a time when the company is continuing to expand its suite of contact centre technology solutions.
Wood will work with existing and new ResponseTap customers in sectors including financial services, insurance, retail and travel. He joins the Manchester-headquartered SaaS business from Noble Systems, the unified contact centre solutions company, where he was head of sales.
Ross Fobian, CEO of ResponseTap, said, “We are delighted to welcome Paul to the ResponseTap team. His unrivalled knowledge of the contact centre space, along with his clear leadership abilities, will be fundamental to the direction and growth of the business moving forward. Having recently launched our contact centre product Ember, Paul’s experience will be instrumental as we target businesses who can benefit from phone call personalisation.”
Wood added, “Joining ResponseTap at such a pivotal time for the business is hugely exciting. The ability to personalise phone call interactions is a gamechanger for the industry, and a real differentiator for brands looking to increase revenue from phone calls. I look forward to leading the sales strategy as our suite of call centre tech solutions becomes even more powerful.”
In the past, Wood held strategic sales roles at Iris Software Group and ReachLocal UK. With over 25 years of sales experience, ResponseTap says Wood has a strong track record in developing and successfully implementing high growth sales strategies in the tech sector.