Steve Cobley, Head of Business Development at Retell commented, “Our Sense Client Interface has been popular amongst IT professionals and integrators for four years. Resellers profit from a quick and easy install but there’s ample opportunity to add more value as SCI is the building block for much larger single or multi site applications.”
Retell says SCI has many bolt on, profitable options, including a live wallboard, extension matching or fully integrated call management. With the call management option Retell offer 100% call matching with CLI Decoration. A Voice Firewall option helps protect a PBX against the increasing threat of system hackers. Stop/start recording via DTMF helps companies comply with PCI credit card regulations. SCI also has the option for users to greet their incoming callers with a customisable ‘your calls are being recorded announcement’, something that Retell find one of the most often asked questions they face and a requirement in some European countries.
Cobley however warns that the trend by competitors towards ‘box shift’ call recording has many pitfalls. He continues, “Call recording is often mission critical and we help resellers to adopt the same consultative approach as they do when selling a PBX ensuring that exact requirements for search and replay, access rights and storage are met. On the storage side we find that most of our partners ask us to supply the PC, test and guarantee the whole system rather than taking the risks associated with buying a PC from one source and a call recorder from another.”
Special offer prices are currently available from Trust Distribution, Datasharp, Neowave and Electromaster.