Call recording hardware and software manufacturer Retell are set to launch a new hosted mobile phone recording solution that they believe will help resellers profit from a lucrative new market, making mobile recording affordable to small businesses and single handset users.
Mobile handset recording first hit the news in 2011 when the FSA instructed certain financial trading organisations to record mobile calls. However Retell believes, this did not result in the huge take up of mobile recording vendors were expecting as some regulated firms found ways to circumvent regulation or avoid recording large numbers of handsets, in many cases due to the high costs involved. The resulting low levels of investment in the market meant some vendors failed to provide products that came up to scratch leaving customers disappointed.
Richard Winterburn, Strategic Partner Manager at Retell said, ‘We always believed that the market for mobile recording would mature when the expected surge to comply with the FSA died down and new, more affordable technologies became available to small and medium sized business owners so we are pleased to be leading from the front, offering resellers an affordable and profitable alternative.
Now Retell has created their own Mobile Call Recording software and platform in conjunction with long-term technology partner Mainstream Digital. Retell’s proven Sense Call Recording engine is hosted alongside Mainstream’s hardware and flexible user management software in a UK data centre. The solution, which works on all mobile networks, is extremely secure, working to some of the highest standards of encryption publicly available and with pricing at only £15 trade per handset, per month and discounts available for volume, Retell believes it to be the best value on the market for doctors, solicitors, delivery companies and many more.
Retell claim some innovative features including a voice announcement to say calls are being recorded, unlimited UK hosted call storage, easy access to calls via secure website and ground breaking options for SMS and even GPS tracking which Retell say will help businesses improve staff security and efficiency by being able to track the exact movements of their drivers. BlackBerry handsets are the first to be compatible with this new service quickly followed by Android in the next few months.