Retell the UK’s manufacturer of call recording circuit cards has added a new feature to their entry level Voice Explorer Standard (VES) recording system. As well as web browser access VES now has call marking to identify calls by a colour coded flag once they have been listened to. This makes search and retrieval easier and also helps identify when and who replayed a call.
Retell become part of Panasonic’s Solution Developer Network (PSDN) with their Voice Explorer range of recording systems and achieved Worldwide Silver Accreditation towards the end of 2010.
A spokesman for Retell said, “We’d been talking to Panasonic for over a year and have shown Panasonic representatives including those from Japan that we have a 25 year pedigree of superb customer support as well as being an innovative manufacturer of call recording hardware and software”. He continues, “We are making extensive inroads into the UK dealer market and to our delight European dealers in Portugal, Germany and Italy have already been visited and supported on customer events. Retell also manned Panasonic’s stand at GITEX in Dubai to demonstrate the three choices of Voice Explorer systems to international customers.