Hemel Hempstead based Revolution Telecom was the lucky recipient of a Kindle 3G in a draw held for all participants in the latest ebillz customer survey. Revolution Telecom was founded in 2009 as a sister company to Revolution Oil, and was initially formed to sell calls, lines and broadband to their existing customer base. Following rapid expansion they have purchased a retail premises in Hemel Hempstead, giving them a better opportunity to offer more complex products and services such as CCTV and full PC and laptop maintenance and support.
The latest ebillz survey was a continuation of the new improved customer consultation process at ebillz, which allows customers to drive its development program. Yasin Qadir, Sales Manager for ebillz, commented “Key findings from the survey showed that 98% of ebillz customers would not hesitate to recommend ebillz to another reseller, 68% were very satisfied with customer service and just over four out of five thought ebillz was a very good product. We genuinely want to exceed our customer’s expectations and putting their requirements at the heart of our development process is a vital part of achieving this. We are also just about to publish our latest instalment in the ebillz development roadmap covering the next three months of this calendar year and are aiming to have a whole range of new features ready to demonstrate at the Convergence Summit South in October.”
Jenny Okander Managing Director at Revolution Telecom furthers adds; “The ebillz support team are amazingly helpful – they make even difficult questions seem simple. We are putting in place a rapid growth plan over the next twelve months and there is a great match between our own customer service charter and the ebillz support ethos which will greatly support us through our this growth phase”