Rocketuk.Com, the contact centre specialists, has been appointed by NEC as contact centre specialist for the Aspire integrated IP communication system. In addition Rocketuk.Com plans to migrate its own 75-seat contact centre in Aldershot to the new system.
Now available from Rocketuk.Com, Aspire is an enterprise IP telephony solution from NEC, which enables contact centres to blend and manage legacy and IP users. Mike Walker, Account Manager at NEC explains, “NEC Aspire is an ideal system for implementing a phased transition from legacy to a full IP telephony network, or as a total IP solution for green-field contact centre sites. With its depth of knowledge in implementing IP systems Rocketuk.Com is the ideal company for NEC to partner.”
Rocketuk.Com has already won its first contract for Aspire with Integrated Communication Services Ltd (ICS) whose Managing Director, Mark Menhennet comments, “We have invested in the Aspire system and Rocketuk.Com to enable our business to fully embrace the commercial benefits of VoIP.”
Adding Aspire to its range of telephony services means Rocketuk.Com is able to provide contact centres with best-of-breed telephony hardware, software and maintenance services from manufacturers and developers. Its portfolio now includes Aspire from NEC, for which it already sells the XN120 phone system; Avaya (including Avaya IP Office and Compact Contact Center) and Noetica (Synthesys Software Framework).
“Combining the functionality of these products and services with the skillset of highly trained engineers, Rocketuk.Com is able to manage the design, build and implementation of contact centre systems and applications, whatever the scale,” explains Managing Director of Rocketuk.Com, Mike Relf. “NEC Aspire is a perfect phone system for any green field contact centre site that is looking to reap the efficiency, scalability and economic benefits inherent in such a resilient and robust IP telephony system.”
“Not only do we sell and implement these products and services we use them ourselves in our own contact centre,” adds Relf. Rocketuk.Com plans to migrate from its current Avaya IP Office system and implement Aspire at its 75-seat Rocket Ansa-Call contact centre, which manages inbound and outbound campaigns for organisations including NEC Harlequins, Hewden, Hearts FC and Sodexho PASS.