Rocom Earn High Customer Satisfaction

Almost 90% of resellers would recommend Rocom as a telecoms distributor according to an in-depth customer survey. The Wetherby-based company targeted more than 1,500 dealers and scored highly in many different areas.

Key highlights revealed that nine out of 10 respondents rate Rocom’s delivery service as ‘good’ or ‘excellent’. The research also revealed 100% of respondents know their Telephone Account Manager by name. Three quarters of respondents rate the Rocom bi-weekly offers bulletin as ‘good’ whilst 87% said they prefer to receive marketing communications by email. Two thirds indicated they find the Channel Voice dealer newsletter as informative and useful.

Overall Dealer Sales Director, Tom Maxwell, says the results reinforce Rocom’s reputation as one of the country’s finest distributors. “It is very gratifying that the vast majority of resellers would recommend us. Rocom is renowned for combining the highest service and support levels with exceptional logistics expertise – and we have the platform in place to raise the bar even higher following the acquisition by Nimans – where the best qualities of each business now work together.”

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