Contact centre software provider Rostrvm Solutions has been awarded BS EN ISO 9001:2008 and the TickIT Guide Version 5.5 for the design, development, testing, installation, support and maintenance of software products, applications and professional services.
Lindsay Brown, a Director at Rostrvm Solutions, says, “Contact centres are the ultimate ‘people-driven business’ and Rostrvm knows how much quality of service matters. We have recently passed the 3 yearly audit for our own ISO Quality Standards, covering all aspects of our product development and delivery.”
Rostrvm’s products operate across different IT and telephony systems; are robust, functional, flexible and future-proof. They are available in many different packages to make contact centres and desktop IT operate efficiently and profitably.
Product support provided by Rostrvm has been rated by its long-standing customers as ‘second to none’.
Lindsay adds, “Contact centres are increasingly more complex but that doesn’t mean that the software they use has to be … Rostrvm engineers are experts in doing the difficult bits, to provide simple solutions to our customers. We know what we are doing and can often save customers time and money, whether it’s inbound, outbound, multi-channel, desktop optimisation or performance management.”