Sabio, a specialist contact centre and unified communications systems integrator, has extended its Network Services offering with the launch of a range of IP telephony services to help organisations take advantage of the latest SIP trunking, voice, Ethernet and IP VPN capabilities. Sabio’s business-ready telephony solutions will deliver significant savings in terms of reduced enterprise telephony costs and greater business continuity, and enable mid-to-large size contact centres to unlock potential £20,000-plus monthly savings in their overall telephony costs.
Working with Sabio Network Services, organisations can realise significant cost savings by centralising their telephony services and using a single PBX/ACD to support their entire enterprise. Cost benefits are realised through inter-site call traffic being routed across the data network, and by only operating a single platform to administer, maintain and upgrade all IP telephony activities. In addition to the organisational flexibility and cost savings that result from more efficient IP telephony deployment and line rationalisation, Sabio Network Services will also leverage the company’s proven Avaya applications skills to unlock further communications benefits by designing, delivering and supporting voice applications across Avaya IP telephony infrastructures. These include solutions such as call recording, presence, screen pops and click-to-dial, that can be deployed cost-effectively and then pushed out across the network to any user in any location.
“We believe there’s a real opportunity for organisations to identify and realise significant savings by optimising their telephony systems and services with SIP technology,” commented Sabio Director, Adam Faulkner. “That’s why we’ve introduced our portfolio of business-ready solutions to help organisations gain faster access to these savings while protecting them from the operational complexity of SIP solutions deployment.
“Estimates show that through the intelligent deployment of SIP trunking solutions enabled by technologies such as Avaya Aura, Avaya Session Manager and the deployment of Session Border Controller technology, it is now possible for organisations to significantly reduce their overall communications expenditure,” continued Adam. “The simple economics of SIP channels costing less than a third of the equivalent monthly expenditure on ISDN channels, clearly shows that there are major bottom line savings to be realised. For many mid to large size contact centres these kind of operational savings can potentially release upwards of £20,000 per month in call cost savings alone.”
Sabio Network Services is ideally placed to support contact centre operators as they look to cut their overall operational costs by reducing the volume of chargeable voice minutes used by their contact centres. Working with Sabio Network Services, organisations can take advantage of Sabio’s business-led SIP trunking solutions to really start to control their communications costs, benefiting from a single company-wide dial plan for all locations.
Sabio Network Services offers a full range of inbound and outbound telephony services based on Tier 1 carrier networks from key partners such as BT, Cable & Wireless and Gamma Telecom. Customers experience a cost-effective, high quality service, starting immediately from the moment the customer first hears ringback. Sabio customers will also benefit from a single source for all their next generation contact centre communications technology requirements, going beyond standard SIP trunking and call cost propositions to include the hosting and management of business-critical contact centre services such as core Avaya applications, workforce optimisation solutions and self-service functionality.
All Sabio Network Services service offerings are backed by in-depth SLAs that not only deliver to the highest QoS standards but also ensure the comprehensive security levels needed to deliver today’s business-critical contact centre services. Taking advantage of next generation unified communications platforms such as Avaya Aura, Sabio Network Services helps organisations to simplify their existing communications and interactions, leverage their legacy investment in existing platforms, and use the capabilities offered by Avaya Aura Session Manager to extend their useful life within a broader SIP environment.