Sabio, the specialist contact centre and unified communications systems integrator, has been recognised with an Award for Excellence at Avaya’s recent UK TechShare 2012 conference.
TechShare is Avaya’s annual event for its UK technical community, and features in-depth technology presentations and breakout sessions for both Avaya’s technical community as well as specialists from certified partners such as Sabio.
Sabio’s project team was awarded a UK TechShare 2012 Award for Excellence for the Best Customer Implementation in Retail – following the success of a project to deploy an advanced Avaya Aura-based customer contact solution for the UK’s leading multi-channel retailer. This success strengthens Sabio’s growing presence in the retail sector, where the company has implemented powerful contact centre solutions to support the customer journey for major organisations including Bristan, Office Depot and Rentokil Initial.
“We’re delighted that the Avaya technical community has acknowledged the performance of our Sabio project team on this important retail deployment,” commented Sabio’s Commercial Director, Andy Roberts. “At Sabio we pride ourselves on our ability to translate complex Avaya Aura, Avaya Workforce Optimisation and Unified Communications technologies into winning solutions for customers. It is great to be recognised for our major project to help deliver customer service improvements for one of the country’s acknowledged multi-channel innovators.”
Earlier this year Sabio secured Avaya’s highest-level partner accreditation – Avaya Connect Platinum Partner status – for the eighth consecutive year. This announcement confirmed Sabio’s continued success in designing, delivering and supporting comprehensive Avaya-based UC and contact centre solutions to organisations across a range of sectors, including Finance, Telecoms. Retail, the Public Sector and Business Services.