Sabio, the contact centre services and solutions company, has announced that its Thin Client CTI desktop application has secured full Avaya DevConnect Compliant status following in-depth testing by Avaya’s technical team. Sabio Thin Client CTI is a 100 percent web-based soft-phone solution that takes advantage of innovative Ajax-enabled programming and features a zero administrative overhead design that allows full voice-based call centre functionality to be delivered to any employee with a web browser installed on their PC irrespective of location.
Sabio’s Thin Client CTI application enables a broader range of organisations to access the powerful CTI call and agent control capabilities offered by Avaya Communication Manager, and provides an essential integration component for those businesses looking to embed full contact centre functionality into their next generation Agent Desktops. As part of Sabio’s certification programme for Thin Client CTI, Sabio has also certified it as a UI Service “application build’ng block” for Corizon’s Enterprise Mashup Platform, bringing full telephony control to organisations taking advantage of Corizon’s approach to composite agent desktop application construction.
“For the majority of IT departments, 2009 is all about extracting the maximum value from their existing infrastructures, and finding ways to realise further potential from core platforms such as Avaya,” commented Sabio Consultancy Director, Kenneth Hitchen. “Gaining ‘DevConnect Compliant’ status is an important milestone for our Thin Client CTI offering, and – because our solution is so easy and cost-effective to deploy – we think that now’s an excellent time for Avaya users to add value by optimising their telephony investment and extending Computer Telephony Integration functionality through to their agents’ desktops.
“Securing DevConnect status for Thin Client CTI again confirms Sabio’s in-depth understanding of Avaya’s IPT and unified communications platform, and shows our ability to realise additional business benefits through innovative value-added solutions. We’ve already shown how using Sabio Thin Client CTI can help organisations to save up to 20 seconds per call using techniques such as screen-pops and telephony control through agent PCs,” he added.