Contact centre executives throughout Europe are becoming increasingly concerned. There is still a good deal of confusion as to exactly how the new EU directive concerning noise at work affects them and the requirements this poses on their call centre. How can managers be sure that they are doing everything to ensure employees safety, yet avoid spending money on unnecessary equipment? Experts from headset developers Sennheiser Communications are providing help to analyse options and find solutions. Managers can get more information and initiate contact via a unique web-concept called the “SafetyZone”.
Clearly the EC Directive on the minimum health and safety requirements regarding the exposure of workers to the risks arising from noise is a complex subject. For many contact centre managers, it is as confusing as it is nerve racking and motivates questions such as “How much do I really need to invest? What is superfluous? Which equipment should I choose to keep staff healthy and happy? What steps must I take to cover my responsibility, both to employees and to profit requirements?”
Sennheiser Communications has launched an interesting and informative web-area called the SafetyZone, which intends to assist contact centre and office managers facing the challenges this new directive brings. The information here and subsequent contact with the company’s experts will help managers make well-informed decisions about how to comply with the new directive.
The SafetyZone can be accessed via the corporate website under
www.senncomsafetyzone.co.uk . Here, one is led through helpful information about the directive and possible solutions provided by Sennheiser Communications.