InTouch is a Unified Communications package aimed at the SMB market segment and designed with full understanding of the needs of businesses of that size. Through InTouch, users can see when internal and external contacts are available or schedule call-back reminders when they are not, resulting in a reduction in the number of missed calls and the amount of time spent attempting to reach a contact.
Integrated with Microsoft Outlook and all common communication clients together with a user’s telephone extension, InTouch complements and completes the Avaya IP Office offering, meaning resellers can provide total Unified Communications solutions to the SMB market space.
"With the InTouch offer, resellers can offer end users a solution that feels custom-made and tailored to their needs," said Gregory Genart, recently appointed Merchandising Director, ScanSource Communications UK. "InTouch treats internal and external contacts with the same importance, which, since SMBs tend to outsource a lot of their business activities, is crucial. Plus, because it is so easy to use and maintain, resellers can efficiently sell, install and service what should be an essential tool for all IP Office users."
"AdvaTel is delighted to establish this important association with ScanSource, as they have considerable experience in distributing for the SMB market and understand this segment well," said Michael Terry, Chairman and MD, AdvaTel. "InTouch fits this specific market well because InTouch’s features have been designed to meet the needs of SMBs.
"InTouch requires no additional server or IT infrastructure, is easy to install, and increases productivity for users and their contacts. Finally, to ensure resellers get maximum benefit, AdvaTel will be supporting ScanSource with all aspects of their launch of InTouch".