ScanSource Communications Europe has announced the launch of an online system enabling resellers to browse products and solutions, look up part numbers, place new orders and track shipments and invoices for current and past orders. The tool is available to resellers who have an account with the value added distributor and gives access to full stock visibility and price information.
Available round the clock, the online system is aimed at the reseller who needs full access to stock outside of normal working hours, who wants to put an order through when working late, or who wants to be able to quickly check information on past order invoices or track shipments at any time.
ScanSource Communications Europe has recently expanded its sales team to enhance its pre-sales support, advice and service levels for resellers calling over the phone, while ScanSource’s team of field sales people across the UK can use their in-depth market knowledge to gauge reseller needs, offer tailored advice and training, and organise events to bring the channel closer together.
“When it comes to saving time and helping resellers’ business become more efficient, it’s tools like these that can make the difference,” said Kim Jennings, UK Sales Manager, ScanSource Communications Europe. “Resellers should look to their distributor to provide as much value as possible and to save them time and money wherever they can. An online system can help deliver this and form part of a powerful sales support offer.
“Resellers ordering over the phone have a wide range of pre-sales support options, while those who wish to order online can do so and benefit from all the functionality and quick access to information that an online system provides. Depending on the complexity and nature of an enquiry, resellers can choose the method that is most convenient for them.”
Resellers looking for instant stock availability of Avaya, ShoreTel, Panasonic, Extreme or Plantronics products from ScanSource Communications Europe can now consult the online system. To access the tool, resellers should contact their ScanSource for an account number and password.
Paul Blundell, managing director of Dartford based reseller iQual, said, “The ScanSource online system has proved invaluable for us. As well as being able to check up-to-the-minute stock availability it has also increased our operational flexibility. Late last Friday evening I realised we had not placed an IP Office order we needed for install the following week. We logged on, placed the order and received the equipment on time for our customer.”