ServiceSource Renew OnDemand

ServiceSource has announced an agreement with BT iNet, one of the IT services divisions of BT Business. BT iNet will deploy Renew OnDemand and use ServiceSource’s built-in best practices to help improve its renewal process for customers.

BT iNet’s team of networked IT and converged infrastructure specialists help customers to overcome their business challenges by building bespoke IT and communications solutions. Renew OnDemand will empower a dedicated sales team with renewal ready data, automated workflows, rich analytics, key performance indicators, and data optimisation capabilities to gain customer insight, improve retention, and increase revenue.

“ServiceSource has a heritage of helping its customers better understand their customers,” said Dan Antonowicz, director of sales, BT iNet. “The company’s innovative Renew OnDemand application gives us all of the information we need in order to improve ourcustomers’ renewal process.”

“BT iNet makes technology work for people through its innovation and dedicated technical expertise,” said Christine Heckart, ServiceSource Executive Vice President of Marketing, Strategy, People, and Systems. “We are delighted that BT iNet has chosen Renew OnDemand to support their business solutions and provide the actionable insight for a best-in-class renewal experience.”

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David Dungay

Editor - Comms Business Magazine
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