This powerful and reliable collaboration and unified communications solution combines the power of ShoreTel’s IP telephony and unified messaging with the real-time capabilities of Sametime.
“FIDM (Fashion Institute of Design and Merchandising) is a place where creativity and careers merge. We’re hands-on and industry focused. Our students, faculty and staff all live and breathe within collaborative projects,” said Roxanne Reynolds-Lair, chief information officer at FIDM “When anyone contacts us, we pride ourselves on ensuring that there is always a live person to interact with and our entire front office has embraced the simplicity of ShoreTel Communicator for Sametime as a smooth way to ensure continued collaboration – no matter who we’re communicating with.”
With the integration of ShoreTel Communicator into both Sametime and IBM Lotus Notes, users enjoy the convenience of managing all of their collaboration tasks in a familiar application interface. This means one-click convenience for instant messaging, email, and telephony interactions, which are initiated easily from the contact list.
“ShoreTel recognises that every organisation has a different approach and a unique roadmap for UC. Additionally, enterprises may prefer to standardise on existing platforms without forcing end-users to switch or learn new tools when looking to enhance social communications,” said Pejman Roshan, vice president of product management at ShoreTel. “The ShoreTel Communicator for Sametime provides significant timesaving for users needing to interact with rapid-fire collaboration.”
ShoreTel Communicator for Sametime includes visual voice mail and remote call control all tightly integrated with a user’s calendar and contacts. Additionally, users can show their online status as busy while making a call from the Sametime application with just a click. There's also an option to “camp on” when a colleague is on the phone or has an unavailable presence, letting the system notify you when the person becomes available.
As unified communications continues to deliver significant productivity and cost advantages, ShoreTel recognises the benefit of delivering the best of both worlds for Sametime users with the ShoreTel IP Phone. In a reliable, single-image, easy to manage solution, IT remains in full control of their convergence of technologies while still allowing end-users the flexibility to use their preferred desktop applications and collaboration platform.