ShoreTel Deepens Relationship with Third-Party Integration

ShoreTel has announced ShoreTel TechConnect, a new global technology and developer partner program to extend the capabilities beyond its current product portfolio, including an expanded relationship with an independent testing firm.

With the recent launch of the ShoreTel Connect solution for onsite, cloud and hybrid UC deployments, ShoreTel recognises the increased interest in third-party integration with this portfolio.

Building on the solid foundation of its Innovation Network, which has 1,500+ developers and 110 technology partners, ShoreTel has renamed and expanded the program. ShoreTel has also deepened its relationship with an independent third-party testing and services firm. This relationship will increase test capacity, resulting in faster time to market, and provide new remote test preparation capabilities via the cloud.

“With the new ShoreTel TechConnect program, we are building a vibrant ecosystem of partners that will extend the value of the ShoreTel Connect solutions,” said Mark Roberts, CMO of ShoreTel. “We are seeking complementary solutions with a focus on vertical applications, and are focused on creating greater value for our customers through interoperability and integration with tools and
applications they use daily. With the new program we have intensified our attention on go to market efforts with member partners and on providing additional training and marketing resources. We’re also pleased to be offering additional certification options.”

“As a ShoreTel channel partner, I welcome the ability to quickly find specific vertical market solutions that are integrated with ShoreTel, and fully supported,” said Don Gulling, president of Verteks Consulting, a Gold ShoreTel partner. “Having a program comprised of diverse software applications and devices that are verified with the ShoreTel portfolio will help us meet customer needs in specific industries.”

The TechConnect program has three member tiers: Developer, Technology Partner and Technology Alliance Partner. The Developer level provides the technical information and tools necessary for third-party developers to integrate their solution with ShoreTel’s UC platform. Participants who have completed their development effort and are ready to validate their solution with ShoreTel then choose one of two options: the Technology Partner level, which is a member-tested and supported option; or the Technology Alliance Partner level in which ShoreTel handles testing through its third-party and provides marketing support. Current members of the Innovation Network will maintain their status at the corresponding level within TechConnect.

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David Dungay

Editor - Comms Business Magazine