ShoreTel and Black Box Corporation have announced an expansion of their strategic alliance in which Black Box will deliver ShoreTel’s solutions to customers throughout Australia and the UK.
“Expanding our relationship with ShoreTel furthers our commitment to bringing only the best telecom products and services to our customers worldwide,” said Brendan Tobin, Black Box managing director UK and Ireland, and Denzil Stephenson, Black Box country manager ANZ, “Black Box has had a long standing relationship with ShoreTel and we look forward to working together to bring reliable, scalable one-stop shop solutions to our customers.”
Black Box is the world’s largest voice and data networking company employing over 5,000 staff and with more than 175,000 clients in 141 countries around the world. Black Box offers complete communications solutions including evaluation, design, procurement, implementation and maintenance of data and voice network infrastructure systems. The expansion of the company’s relationship with ShoreTel adds local presence in Australia and the UK to Black Box’s global support of ShoreTel customers. In Europe, ShoreTel will begin work with Black Box in the UK with plans to expand Black Box’s reach across 15 countries.
“Enterprise and SME customers in Europe expect and demand local service and support. By partnering with such an established technical services provider as Black Box, we can drive the expansion of our business and ensure that our global customers continue to be delighted by delivering the support they need on their doorstep. The growth of this strategic global alliance will enable us to deliver a reliable, flexible and easy-to-use unified communications solution to an already established customer base,” said Mark Swendsen, EMEA managing director of ShoreTel.
ShoreTel’s Pure IP Unified Communications solutions provide customers with a number of key benefits, including ease of use, manageability and lower total cost of ownership than alternative solutions. ShoreTel’s distributed software architecture and switched-based hardware platform extend enterprise-class voice services to every office and remote location, keeping employees fully connected wherever they go.
“Our expanded relationship with Black Box is another important step in our commitment to help enterprises of all sizes reap the collaboration and productivity benefits that distributed unified communications make possible,” said Mark Arman, vice president of business development of ShoreTel. “ShoreTel is proud to work with a company of Black Box’s caliber and we believe customers will receive the best solutions and services as a result.”