ShoreTel has announced that is has shipped its one millionth phone to Clinica Romero in Los Angeles as part of an initial deployment that includes more than 180 phones in three locations.
“We’re thrilled to be the recipient of the one millionth phone since ShoreTel is one in a million when it comes to phone systems,” said Robert Desmond, CFO at Clinica Romero. “The ShoreTel solution provides a solid platform for future growth and enables us to deploy a single phone system across all of our three sites, and manage them from a single point without requiring additional IT resources. Plus, the easy to learn features create a highly efficient call centre to better serve our community.”
“ShoreTel is delighted that the Clinica Romero is now the proud owner of our one millionth phone and pleased to welcome this worthy cause to our growing customer base,” said John W. Combs, ShoreTel chairman and CEO. “As more organisations realize the value of our brilliantly simple UC solutions, the millionth phone shipment marks an important milestone in the history of our company. By making modern communication features easy to access and comfortable to use, ShoreTel is helping organisations like Clinica Romero see the high levels of user adoption required to improve efficiency and responsiveness.”
Despite the economic downturn, ShoreTel has maintained a steady growth over the past few years, in part due to its management simplicity and obsessive focus on customer satisfaction. In April 2009, independent analyst firm, Synergy Research, announced that ShoreTel had achieved the No.1 market-share position worldwide in the small and midsize market for its desktop application, ShoreTel Call Manager. In November, Nemertes Research awarded ShoreTel Best Overall VoIP Provider for the sixth year in a row, based on independent surveys of IT professionals.