The high ratings earned ShoreTel the Nemertes PilotHouse Award for Top IP Telephony Provider among Market Challengers. Nemertes, an independent research firm based in Illinois, received ratings for 22 IP telephony vendors and determined the award solely on the views and experiences of more than 2,000 actual users of IP telephony systems.
ShoreTel’s overall score of 4.32, was above all vendors examined.
Customers rated their providers on a scale of 1 to 5 in the following categories: Technology, Customer Service, and Value. ShoreTel scored above a 4 rating in all categories. Nemertes analysts also conducted in-depth conversations with a subset of IP telephony decision-makers to understand the reasons behind the results.
Peter Blackmore, CEO, ShoreTel, said, “What makes ShoreTel successful is our focus on clear product differentiation, low total cost of ownership and our commitment to continuously improving customer satisfaction. Adding new capabilities such as mobility to drive new revenue streams, product simplicity and quality shows our focus on Brilliant Simplicity is working. We are honored to win this award for the eighth year running as this demonstrates that we continue to deliver on these promises.
Irwin Lazar, Vice President and Service Director, Nemertes, commented, “For the unprecedented eighth straight year, ShoreTel claims the top prize in IP telephony. ShoreTel obviously is doing something right; no vendor ever has consistently won the same category multiple years as ShoreTel has in IP telephony.