Siemens Enhances Service Delivery with OpenScale

Siemens Enterprise Communications today announced significant enhancements, and a new brand name – OpenScale – for its professional and managed services portfolio. The company also announced it will invest significant resources into strengthening its existing global service infrastructure, and accelerate its capabilities in delivering software based, Unified Communication (UC) services.

This investment plan will introduce a consistent workflow environment across the Siemens networked global service infrastructure, a new global customer portal and new tools for proactive network monitoring. The initiative will substantially improve customer visibility of global service performance, increase speed of resolution, and provide a global Service Management platform for the design and delivery of IP-based Unified Communication environments.

Siemens’ direct, global presence in more than 50 countries, extensive third-party management capabilities and ITIL-based portfolio constitute one of the strongest delivery capabilities among global communication service providers. Siemens expects that the introduction of the OpenScale brand, portfolio architecture and ‘pre-packaging’ of professional and managed services, together with the service investment program, will further strengthen the company’s global service delivery differentiation, as well as enable customers to easily select appropriate services from Siemens.

The company’s significant UC services investment plan features the creation of a new Centre of Competence model for the global delivery of unified communication, security and Customer Relationship Management (CRM) consultancy and integration services, together with new facilities to build and pre-test global VoIP and UC solutions prior to final roll-out. The plan will also introduce a global portal for UC real-time service performance monitoring and management, together with a consistent workflow environment across Siemens’ global network of Service Centres, Network Operation Centres and Solution Support Centres.

“Siemens is dedicated to delivering Unified Communications solutions and our global services portfolio enables our customers to embrace the latest technology with a high degree of confidence,” said Kris Hardiman, Director of Service Portfolio Marketing at Siemens Enterprise Communications. “Our new investment underlines our service commitment to our customers, together with realising a world class delivery infrastructure for software based communications.”

Siemens Global Service Infrastructure works for a variety of customers, regardless of size, geographic reach, level of in-house expertise or differing vendor solutions deployed. The company offers a range of multi-vendor and multi-technology management, integration services and multiple options for financing new technology and deployment options.
According to several existing OpenScale Services customers, Siemens’ ability to deliver services around the globe, that meet recognised ITIL standards and that cover a variety of technologies, are critical to their businesses.

“We support over 125,000 UK public servants across 90 UK public sector organisations. To ensure unparalleled support and security, we place high demands on our partners and have high expectations of the technology and the people. Siemens has been able to deliver direct services to our stringent specifications, to all locations and to a single SLA. This has helped us create a service with a strong focus on creating cost efficiencies, whilst supporting a completely secure and flexible working environment,” says Niall Anderson, Global Crossing’s CMO, EMEA.

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