Siemens has successfully partnered with Telephonetics VIP to provide voice automation solutions to the public sector for over five years. Responding to increasing demand for voice automation in the private sector, Siemens has added Telephonetics VIP’s voice automation technology to its enterprise communications solutions portfolio.
Siemens will supply Enterprise customers with both packaged voice automation on the Telephonetics VIP SEMAP+ platform, and customised voice automation systems using Telephonetics VIP virtual agents in conjunction with Siemens HiPath ProCenter.
The Telephonetics VIP SEMAP+ platform is scalable, offers resilience and integrates with Siemens HiPath. Enabling businesses to implement voice automation quickly and cost effectively, the packaged solutions available on the SEMAP+ platform provide low administration and integration requirements.
Kathryn Evans, Portfolio Manager - Customer Interaction, Siemens Enterprise Communications, explains: “The Telephonetics VIP portfolio of products enables us to expand our offerings to meet the growing voice automation needs of our clients. We use both Telephonetics VIP’s ContactPortal for automated call routing and their mobility solution to aid our internal communications. Their proven results will be an asset to our portfolio.”
Mark Holmes, Sales Director, Telephonetics VIP concludes: “We are proud to expand our relationship with a world class communications supplier like Siemens. The partnership will enable us to provide the benefits of voice automation to a much wider market while maintaining our high levels of customer service.”