Designed specifically to meet the communications needs of small and medium businesses, the product promises greater employee productivity, customer collaboration and reduced communication costs, the company stated.
OpenScape Office MX is the successor to HiPath OpenOffice ME and delivers voice, UC and critical data network capabilities in a single, easy to install service application. Customers wanting to upgrade from HiPath OpenOffice, the predecessor to OpenScape Office MX, can do so with a simple software upgrade, requiring no changes to the hardware platform.
Tony Smith, head of UK and Ireland distribution for Siemens, told Comms Business: “The intelligence behind this product is the ability for businesses to give their customers the best service, all in one box. This product gives you the UC apps you’d normally have in a large enterprise, but priced for the small end of the market. There is a huge market for this in the sub-150 space.”
With OpenScape Office MX, channel partners participating in Siemens Enterprise Communication’s award-winning Go Forward! Partner program can better serve smaller customers by quickly deploying the system via a configurations wizard, with an intuitive interface for configuration changes, plus simpler deployment of remote support services with customer sites. They can also get access to promotions, including special upgrade and training options.
Commenting, Smith said: “We listened to our customers and partners on what they wanted, and as a result we’ve added over 50 new features to the product, including a contact centre solution; contact centre is particularly important because in the smaller end of the market, many companies don’t think of themselves as contact centres, but they actually do have many of the needs of a call centre.”
Designed to work from within Microsoft Outlook, OpenOffice MX enables users to intuitively access advanced UC features such as drag and drop conferencing, call recording, and click to call simply and easily from within their Outlook window. Users can now easily and intuitively launch conference calls, check on the presence of their peers, control how, when, and by whom they can be contacted at any given time and automatically update their voicemail based on their Outlook Calendar.
Additional features include: a comprehensive set of UC capabilities that are normally only found in solutions for large enterprises, such as voice and conferencing services, presence, voicemail, messaging and mobility; access to a complete range of voice and UC features directly from an Outlook window; and new presence-enabled multi channel contact centre, allowing businesses to accelerate response time and improve first-contact resolution, helping to improve overall customer satisfaction.