After the recent network issues experienced by one of the Channel’s biggest providers Simwood has decided to offer something quite radical. The 100% SLA on wholesale voice services with huge compensation payments should the network fail.
Simon Woodhead, CEO of Simwood, announced the news on his blog recently.
“So instead we’re putting our money where our mouth is and launching the first (to our knowledge) 100% SLA on wholesale voice services. If we have an actual outage that means you cannot make calls out or receive calls in, we’ll pay you 25x the channel rental you paid during the period affected. So if we’re down for a day as one of our contemporaries was recently, we’re paying you for almost the whole month!”
You can read that blog here – http://blog.simwood.com/2018/12/introducing-our-100-uptime-sla/
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