Six Contact Centres on Lync Every Month says Enghouse

Enghouse Interactive has announced it has achieved a total of 77 Lync deployments over the past year alone, equating to 1.5 deployments a week. The Enghouse Interactive solutions are instrumental in enabling customers to pilot and prove systems and migrate from incumbent PBX switches to Lync as part of a staged approach, thereby ensuring fast, successful implementations.

This success can be attributed to the Company’s contact centre expertise and its close working relationship with Microsoft. Working as a Gold Partner with Microsoft, Enghouse Interactive has also tested and certified for interoperability its full range of products, solutions and integration tools including its market-leading Communications Center (formally Zeacom) and newly released Operator Console for Lync.

In addition to its contact centre solutions for Lync, Enghouse Interactive will be giving visitors the opportunity to try its other fully featured contact centre solutions that neatly blend multichannel interactions, such as webchat, social media and video with traditional email, fax and voice, which are easily ‘flexed’ to match any size and complexity of organisation. These solutions support the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements and help drive effortless interaction between businesses and their customers.

Jeremy Payne, International Group Marketing Director, Enghouse Interactive says: “As showcased at our 2020 Vision event in July, we can help organisations achieve their future goals around everything from cloud solutions that give them the opportunity to take advantage of increased flexibility, global expansion and ease of accessibility at a reduced risk for the connected business with advanced integration between front, middle and back offices.
“It’s an exciting time for customer interaction technology, with a new wave of solutions coming on stream,” adds Payne. “Microsoft Lync is instrumental in driving this change and helping to shape the contact centre of the future. Today, the rate of Lync deployments is ramping up. And we look forward to playing our part in this process by continuing to deliver solutions based around Lync long into the future.”

Early adopters of the recently launched Enghouse Interactive Console for Microsoft Lync to better manage their caller experience include tertiary education provider, the Wellington Institute of Technology (WelTec) and leading financial services company, Liberty Financial.
“Our frontline staff chose the Enghouse Interactive console for Lync after evaluating several options,” says Darryl Hobbs, Services Integration Manager, IT Services at WelTec. “The combination of Lync and Enghouse Interactive products has created a synergy which allows WelTec’s operators to intuitively find and direct calls to the right location to ensure our students get what they need when they need it.”

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David Dungay

Editor - Comms Business Magazine

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