ClickSoftware Technologies, a provider of automated workforce management and optimisation solutions, has announced that Skanska UK’s Utilities Operating Unit, part construction group Skanska, has selected its ServiceOptimization Suite.
Skanska will run ClickSoftware’s Mobile Enterprise Application on iPhone smartphones and iPad tablets to drive efficiency, improve customer service, enhance workforce productivity and reduce the impact on the environment.
Skanska provides telecommunications, gas, power and water companies with infrastructure and asset management services. Of critical importance to Skanska’s clients and prospects is the ability to drive productivity without compromising customer service excellence by quickly and seamlessly blending in ‘real time’ planned and reactive emergency work. To achieve this, Skanska turned to ClickSoftware to optimise the deployment and control of hundreds of engineers in the field.
“We purchased ClickSoftware to drive the efficiencies our clients now expect,” said Boyd Neal, Business Systems Manager at Skanska.
Of particular importance to Skanska is the capability of ClickSoftware’s Mobility Suite to operate on Apple iOS-based devices such as iPhone and iPad. ClickMobile will steer field engineers through relevant information capture and service processes via their iPhone and iPad mobile devices. This will include site schematic diagrams, safety procedures, project plans and customer and asset historical information.
ClickMobile also provides a two-way conduit allowing engineers to record important service level information in the field on their Apple devices to be fed back to the enterprise, and where appropriate the end client. “This will provide the company with critical, auditable information, eliminating the excessive administration and errors associated with paper-based systems,” commented Neal.
ClickLocate will monitor the engineers’ GPS location, providing the dispatch team with clear, real-time visibility of field operations, and allowing real-time optimisation based on actual engineer location. ClickAnalyze will continually receive operational field data and provide intelligence on SLA compliance, engineers’ performance and areas of skills shortage. This can then be used to proactively improve future services and operations.
“We are very pleased to be working with Skanska and, as a result, strengthening our presence amongst construction services businesses,” said Hannan Carmeli, President and COO of ClickSoftware. “Our mobility solution leverages the iPad and iPhone capabilities to enable new levels of user experience for business mobility solutions; similar to what many of us experience with these devices in consumer applications. Skanska’s decision to run on Apple’s platform will likely facilitate user acceptance and increase the productivity benefits that mobility solutions offer.
“The solution operates at the spine of Skanska’s operations helping them to be more competitive, reduce costs and improve customer services. This all becomes a must when managing and optimising crews that are responsible for complex assignments with inter-dependencies between jobs.”