Optimiser TEM is an integrated hosted solution, targeted at medium to large national and multinational corporates, which delivers management information to the desktop in the form of web-based and configurable homepages. The solution gives enterprises centralised visibility of telephony usage and costs on-demand and enables them to manage those costs against budget.
According to Ian Sparling, chief executive officer, Soft-ex: “senior management in leading enterprises face a major challenge: to reduce fixed and mobile telecom costs in a unified communications environment without compromising service or productivity levels. Optimiser TEM helps them achieve this by providing a comprehensive view of the entire network and in this way assisting them in making important strategic business decisions.”
Industry analysts are united in their positive outlook on the TEM market. The Telecom Expense Management Industry Association (TEMIA) has estimated that a total of more than $29 billion of wireless, voice and data telecom spend were under the management of TEM organisations in 2007.Research firm Gartner recently identified TEM as one of the hottest growth sectors in the telecommunications industry and estimated the TEM market will grow at a compound annual rate of almost 40 per cent until 2010. According to Gartner: “typical savings of up to 30 per cent can be experienced with the implementation of TEM systems.”
TEM is now emerging from its hugely successful origins in the US market to establish itself as a powerful force in Europe. A 2007 Ovum Research report found that the UK and other key European markets were poised to show strong growth in TEM over the next 3-5 years.