ShoreTel has a long-standing commitment to delivering unmatched customer service and satisfaction to its global customer base through its valued partners. Solar Communications was honoured for being one of ShoreTel’s top customer-satisfaction achievers in its Champion Channel partner program with a customer satisfaction score of 97%.
“Delivering customer service that exceeds expectations is at the core of our business. All of our staff are totally customer focused and winning this award for another year recognises the contribution of each and every one of the Solar team in delivering outstanding customer satisfaction.” said Richard Pool, Operations Director of Solar Communications Ltd. “We’ve been working with ShoreTel for five years and have achieved significant milestones as a company since then, including becoming ShoreTel EMEA Partner of the Year for 2008, 2009 and 2010.”
ShoreTel’s highly qualified partners help businesses beat complexity with ShoreTel’s brilliantly simple solutions designed for management ease and usability. They provide invaluable support for businesses looking to take advantage of the cost saving and productivity boosting benefit of IP-based unified communications and offer valuable services around LAN, WAN, call centre, voice and data application integration, technology deployment, and training and support. The Customer Satisfaction Excellence Award is only presented to ShoreTel’s channel partners that have achieved world-class customer satisfaction scores of 95+ as measured by an independent third party.
“We are delighted to honour Solar Communications for its outstanding customer satisfaction achievements,” said Don Girskis, Vice President of World Wide Sales for ShoreTel. “Working with outstanding channel partners such as Solar Communications helped ShoreTel become the leading provider for IP phone systems worldwide. We appreciate their dedication to providing a premium customer experience.”