Anglian Water has an extensive telecoms infrastructure across the region with over 3800 employees to connect and major call centres to manage. Anglian Water, which handles over 2 million calls a year from its customer base, puts customer service among its top business priorities and intends to work closely with Solution1 to ensure they continue to provide leading edge service levels and performance.
“Working with Solution1, we are confident we have chosen a provider who is able to meet all of our diverse telephony challenges” said Chris Boucher, IS Director at Anglian Water. “The challenges we face range from the supply of connectivity services to a large number of field based staff, to ensuring we have reliable telephony connections to over 1000 treatment installations. Solution1 has demonstrated their expertise, knowledge and flexibility to comfortably meet our needs, and we look forward to working with them over the coming years.”
In addition to their fixed line and voice telephony provisioning, Solution1 will also be working with Anglian Water to develop a converged Hosted IP platform which includes the deployment of a VoIP strategy and supporting infrastructure. Solution1 will work directly with the Anglian Water IS / IT teams to develop these solutions.
“We are delighted to have won this contract with Anglian Water and appreciate the commitment shown by Chris and his board in making this decision,“ said Keith Cameron, CEO of Solution1. “This is an excellent contract for Solution1, and we look forward to applying our skill and expertise to the challenges faced by Anglian Water over the coming years as they in turn continue to develop and improve their service propositions to their customers.”