South Yorkshire Credit Union (SYCU) has completely overhauled its customer service operations with the help of Unify’s OpenScape Business platform. In conjunction with long-term partner Active Voice & Data, Unify has provided SYCU with this all-in-one solution that brings the benefits of Unified Communications (UC) into its business.
Unify’s OpenScape Business solution – delivered to the SYCU sites via a virtualised PBX hosted in an Onyx Data Centre with MPLS (multiprotocol label switching) technology (a high performance solution that directs data across network nodes using short path labels in place of complex network addresses) – was selected.
On the new Unify solution, Tom Shackleton, Finance Supervisor at South Yorkshire Credit Union comments: “As South Yorkshire Credit Union grows we’re constantly looking for the smartest ways in which to utilise our resources. The Unify OpenScape Business solution has boosted our customer service to new heights, with an auto-attendant and proper call routing in place, calls can now be transferred to anyone in our 50-strong organisation quickly, and easily.
Iain Simpson, Managing Director at Active Voice & Data, adds: “Today’s savvy customers expect a seamless communications experience. Businesses on the other hand are trying to keep their organisation streamlined to save costs, yet remain connected so that they can cater to these expectations. Providing OpenScape Business to SYCU has enabled them to meet their customer expectations. At the same time it has allowed the Credit Union to improve its productivity by giving staff members better and more dynamic ways of working, all whilst cutting costs. We are excited to continue to help SYCU on its ongoing innovation journey.”
Tony Smith, Sales Director, Indirect Channel, Unify, adds: “In partnership with Active Voice & Data, we believe we have delivered a robust and flexible communications infrastructure to SYCU. The Credit Union will benefit for years to come from the resilience, flexibility and scalability that OpenScape Business provides. We look forward to continuing to assist them and other businesses on their journey to UC adoption.
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