Reseller Spitfire has achieved an 81 per cent overall satisfaction rating in a survey of channel partners managed independently by Improvia Ltd. The channel partner satisfaction survey was conducted by telephone in the last quarter of 2006.
Other significant survey findings showed that 98 per cent of respondents were satisfied with Spitfire’s technical support and 98 per cent also saying that they would be likely to stay with Spitfire over the next 12 months, a terrific endorsement of Spitfire’s partner focused services and support.
Commenting on the survey results, Nick Goodenough, Partner Services Manager for Spitfire said, “We are delighted with the survey results but will be striving to ensure the overall approval rating rises in the next survey. The voice and data services market is highly competitive and outstanding account management is critical to retaining reseller partners. That is why Spitfire places great emphasis on achieving and measuring high satisfaction levels.”