SpliceCom and Rostrvm Solutions Deliver Advanced VoIP Call Centre Applications

SpliceCom and Rostrvm Solutions Limited, have combined to integrate the rostrvm inbound and outbound call centre applications with SpliceCom’s maximiser business telephone system.

“The relationship with Rostrvm Solutions adds a new dimension to the call centre applications available to maximiser users.” says Robin Hayman, SpliceCom’s Director of Product Management. “The rostrvm/maximiser combination delivers automated outbound call handling, such as the rostrvm predictive dialler, in addition to advanced inbound contact management.”
The rostrvm/maximiser combination offers call centre functionality including:

• Skills based and data directed multimedia ACD
• Preview, progressive and predictive dialling
• CTI screen pop with voice & data transfer
• Scripting support tools for call centre agents
• Web based Management information

Commenting on the relationship Ken Reid, Rostrvm’s Marketing Director said, “maximiser’s support for traditional telephony, Voice over IP and location independent working offers tremendous choice. Bringing maximiser’s future-proof infrastructure together with our call centre software provides the functionality and flexibility that all call centres need to deliver the highest quality customer service.”

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