SpliceCom Plan for All Eventualities

“A Business Continuity plan should take into account all eventualities’,” says Robin Hayman, Director of Marketing and Product Management at SpliceCom. “There are those events that on the surface might appear far less trivial than those of fire and flood, but which can be just as damaging where “business as normal” operation must be maintained. It’s therefore essential that the three “R’s are considered as equals when putting such a plan together: Resilience, Redundancy and Recovery.”

“maximiser’s modular, scalable, channel friendly architecture makes for an easy-to-expand Unified Communications system. And it’s just as easy to add extra resilience and system redundancy exactly where it’s needed for business critical applications – in a very cost-effective manner,” continues Hayman. “As an example, by deploying two maximiser Call Servers you’ve provided load sharing, dual processing resilience for up to 500 users. Should there be an equipment failure, or a problem occurs on the LAN network, any IP Phone or Phone Module connecting to it can re-register to the 2nd Call Server. Voice Processing tasks too can be distributed across different Call Servers and networked Mac OS X, or Linux PCs/Servers.”

“In a multi-site network with Call Servers distributed across the company’s IP WAN, all Call Servers are constantly receiving updates from each other. This provides real resilience against local outages and network downtime,” states Hayman. “Full remote survivability means that even if an IP link between sites fails it will still be business as usual as calls can still be made and received over local ISDN or SIP trunks, with full system functionality – not just a sub-set of features – available to each employee. And once the IP WAN link is restored, only database changes are forwarded between Call Servers, minimising the traffic between sites.”

“In the 21st Century there’s no excuse for any organisation not to have a Business Continuity or Disaster Recovery plan – indeed it should be considered a corporate crime! maximiser’s small size, modularity and distributable architecture make it the ideal Unified Communications platform for such a role. Its single database, replicated on each Call Server, allows for a myriad of implementation options. A spare Call Server hosted off-site by the reseller, an identical service offering from a hosted provider like O-bit Telecom, a pre-installed Call Server mirroring the existing system in a customer designated building, or simply a unit in the back of a van ready to be transported and set up with SIP trunks exactly where it’s needed. maximiser means that your customer’s voice communication is one less thing for them to worry about should the un-thinkable ever happen,” concludes Hayman.

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