Stevens Outlines Maintel Ambitions

Kevin Stevens, elevated to the Maintel Board as Group Operations Director at the start of 2014, has outlined his ambitions for the future of the business as it enters a new phase.

Kevin said: “I’m delighted to have been elevated to the main board and to be part of a really strong team that works well together and shares similar ideas on strategy, organic growth and acquisition.

“Maintel is a profitable business – which is not true of many others in this sector – and its ability to transform the business quickly moving forward provides exciting opportunities.

“A recent example of this has been the way in which Maintel has gone from being a fairly small reseller for Avaya to now being one of its most valued partners.”

Maintel began 2014 in the best possible fashion, winning the Technical Excellence Award 2014 at the Avaya National Partner Conference – one of the very highest accolades that can be achieved in the industry.
In December, Maintel announced that it had achieved prestigious Avaya Platinum Business Partner status, having recently become the only Avaya partner in the UK to gain all five ‘Expert’ accreditations: Networking, SME, Contact Centre, Unified Communications, and Unified Messaging.

Part of Maintel’s strategy moving forward will be informed by the recent £3.5m acquisition of Datapoint. The purchase is a key component of Maintel’s strategy to diversify its revenue base and significantly increase its presence in new markets.

The acquisition brings into the Maintel portfolio enhanced consulting and professional expertise in Unified Communications, with a particular strength in the Contact Centre sector. Other services include managed services and equipment sales.

Kevin said: “The Datapoint acquisition gives us the ability to execute in the Contact Centre arena and with an exciting product strategy and forge relationships with the right vendors at the right level.

“Skills picked up from the acquisition will also allow for a broader operations structure, strengthening our product portfolio, bringing IT and high end Contact Centre skills, across design, deployment and support, as well as an expanded foot print across our business.”

Kevin continued: “A key part of our overall strategy is of course Cloud and other emerging technologies, though we must always bear in mind that some businesses will always want in-premise solutions or private cloud – it’s about offering the right services to the right businesses.

“We also need to evolve our strategy in regards to Microsoft and indeed Google, both representing really intriguing challenges.”

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David Dungay

Editor - Comms Business Magazine