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Support to Opens for Channel

Train to has just launched its latest offering – Support to The service provides outsourced expertise to channel partners who don’t want the headache or business overheads of supporting hosted telephony customers in-house.

Support to provides a fully managed service, which takes care of all non-commercially impacting change requests by end users including Moves, Add’s, Changes and the provisioning of services.

Julie Mills, the Founder of Train to commented ” We have created Support to following repeated requests by both channel partners and end users to extend our range of end user training services.

Mills continues “We’ve set up a dedicated support centre and employed experts on an array of hosted telephony platform to ensure we provide the same high level of support we offer on site, to customers who call in. All of this is underpinned by a sophisticated white label ticketing system and telephone answering service which can dovetail into a partners existing support process.

In addition to this we have also created an extensive range of additional services, aimed at solving some of the problems we’ve experienced over the last 3 years. A great example of this is the new guided install service. During the last 12 months, the market has seen a significant increase in hosted sales to businesses of less than 10 users. These businesses simply don’t warrant an onsite visit, but still need handholding through the initial set up and installation to ensure they get the most from their new system.

By offering a virtual installation over webinar and telephone, we can ensure that customers get the same high level of service you would get from an onsite deployment at a much lower cost. All customers receive an introductory welcome call, and book a time slot that’s convenient to them. On the call we take them through the installation and setup of their new system covering everything from the setup of Hunt Groups and IVR’s through to creating diverts and Disaster Recovery plans. We can also remotely connect to their PC and show them how.”

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David Dungay

Editor - Comms Business Magazine