Barry Ward, Dealer Development Manager, comments “We see our dealers as partners and we want to help them develop their business and increase their profitability. By offering free ISO 9000 certification as part of our dealer programme we are showing our commitment to quality, and getting away from short term gimmicks and offers.”
Swains is providing the certification in association with ISO certification specialists, QMS International plc. QMS provide a practical no-nonsense approach to accreditation, which reduces the time, cost and bureaucracy many people associate with the ISO certification process.
Ward concludes: “Having achieved certification ourselves we want to provide our dealers with a significant competitive edge, whilst demonstrating that quality assurance is of paramount importance to our organisation.”
Swains Voice and Data plc has grown significantly since 1998 and resells products and services from several tier 1 carriers, including BT Wholesale for Line Rental and Installations, Broadband, Inbound services, and IP Telephony in addition to outbound calls.
Swains are ISO 9001:2000 certified and hold Investors in People.