Managing Director of SWAN Solutions, Bart Delgado, “Callview has reached many milestones since we launched the product in 1996 as the first channel ready computer telephony solution for call centre applications. Continuous planned product development has ensured that Callview has remained one of the most sophisticated and flexible solutions available for modern call and contact centres – yet we retain the same original ethos of keeping the product easy to sell for our channel partners.
The 1000th Callview customer, a medical centre in Holland, was installed in May 2001and in December 2004 sales reached 3000 systems when Dickies workwear in Bath completed the implementation of a solution which transformed their management systems.
Just a short while later in September 2005 Swan Solutions shipped Callview 5000, a multi-site networked application, to loans and mortgage company Hfs in Warrington, Lancashire.
Paul Taylor-Jones, Head of Systems for Hfs Group commented, “The most important thing for Hfs is the customer; the customer is at the heart of the business and almost all our processes are geared to servicing and exceeding the customers’ needs. As the business has grown we have looked at technology to increasingly help service our customers. We need to react to situations within our 450 seat call centre quickly to maintain and increase productivity, and required a solution that provided real time statistics on performance.
Paul Allen, Director of UK reseller Admiral Voice & Data, believes one of the main reasons his company has been able to grow organically over the years has been Callview.
“Callview has continually been developed over the years and has enabled Admiral to sell in to the call centre market. Recent additions to the product such as call recording and multi-media blending have increased dramatically the number of customer applications we can address as well as providing us with more reasons to visit existing customers and upgrade them.
Bart Delgado, “We have now shipped Callview 8000 which is a testament to our design team who, working with our channel partners and end users, continue to develop new features for the call and contact centres of today and tomorrow.”