Alexandra Ernst, Executive VP Corporate Development at Swyx comments, “The new Productivity Pack is the result of extensive research and feedback from both our sales partners and end-users. As communications converge, users want to see at a glance how they can reach contacts using a variety of mediums. The new GUI (Graphical User Interface) is designed to reflect this by making it easier to find contact information quickly and then determine the best method of reaching them, dependent on their status.”
“Therefore if a user is trying to reach someone by phone, but sees that according to presence information he/she is in a meeting, engaged or out of the office then you have a number of options at your fingertips including leaving a message, emailing or even sending an instant message. The new Productivity Pack saves considerable time and effort and also allows the user to set individual preferences through simple access to call routing or call forwarding options.”