With the new SwyxWare 7 Option Pack for Lotus Notes, users will be able to dial directly from their contacts as well as recognising incoming calls. Voice messages can also be re-directed to their inbox as WAV/MP3 files, so they can retrieve messages wherever they have access to email. Intelligent call routing is also possible by accessing information within Lotus Notes Calendars and re-directing calls according to availability. This together with use of ‘presence’ information can significantly increase the availability of employees across a company.
Ralf Ebbinghaus, Executive Vice President at Unified Communications vendor Swyx said, “SwyxWare 7 will set a new standard in the implementation of Unified Communications. Using Swyx, it is now possible to integrate telephony functions with Lotus Notes, merging voice and data into a personal inbox. We believe that businesses will welcome this new opportunity that follows on from the success and popularity of our Microsoft Outlook integration”.
SwyxWare 7 Option Pack supports Lotus Notes release 8.5 or higher. For older versions, support is available using Swyx’s Software Development Kit (SDK).