SYNETY Release CloudCall

SYNETY has announced the release of its Automated Call Distribution and Dialler technology known as CloudCall Campaigns.

CloudCall Campaigns is a communications solution that can be used for managing inbound calls and automating outbound call campaigns. The solution is available as an enhancement to CloudCall Contact Centre and will provide customers with the opportunity to greatly increase their productivity and sales activity.

Comprising of several features including:

•An automated outbound progressive dialler
•Inbound automatic call distribution
•Campaigns prioritisation
•Supervisor functions
•Campaign specific reporting and real-time dashboards

These new features aim to enhance the business’s performance by providing innovative technology that will allow them to provide a better customer experience through improved call handling and resource management.
Mark Seemann, Chief Executive Officer of SYNETY, has commented: “We are proud to release these significant enhancements for CloudCall Campaigns. We believe that continually developing our products provides us with the opportunity to better serve our customers.”

“Updates such as Campaigns ensure that we continue to offer businesses integrated communication systems that will drive and cater to their business needs; particularly with the growing demand for easy-to-implement solutions that provide additional business benefits.”

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David Dungay

Editor - Comms Business Magazine