The company says Syntelate is an advanced desktop application designed for use within inbound, outbound or blended call centre environments. It ensures that agents are provided with the right information at the right time in a call ensuring superior customer service levels.
Local language support is available in v3.0 ensuring customers can take advantage of the latest powerful product functionality. The product is already deployed in Arabic and Slovak giving testament to the ease of implementation of local language support with German and Polish implementations planned for the coming month’s.
“By introducing Syntelate in local languages we are providing a significant productivity boost to our customer base and opening the door to satisfy the needs of new customers with local language requirements,” states Kevin Clark, CEO Initiative Software Ltd. “This is an exciting time in the lifecycle of Syntelate and we look forward to continually enhancing the product offering.”